2017 Thor Motor Coach Palazzo recalls and problems

The 2017 Thor Motor Coach Palazzo has 2 recalls and 6 owner complaints on file with NHTSA; the most reported problem area is structure.

How the 2017 compares
Fewest complaintsMost complaints

Average complaint count among 8 Palazzo model years — 4th most.

2recalls
6complaints
0crashes
0fires
0injuries
15,815median miles

Owner complaints filed with NHTSA, not verified and not adjusted for sales. Ranking compares this model's own years only.

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Recalls apply to specific vehicles. Only a VIN lookup on NHTSA's official site shows whether yours is affected and still unrepaired.
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2 recalls

Equipment

Feb 23, 2023 · NHTSA campaign 23V113000 · 1,969 vehicles

Problem: Thor Motor Coach (TMC) is recalling certain 2015-2023 Palazzo recreational vehicles. The front lower cap brackets that support the front fiberglass panel may become loose and detach from the vehicle while in motion.

Risk: A detached bracket can become a road hazard, increasing the risk of a crash.

Remedy & notes

Dealers will inspect and replace the front lower brackets, as necessary, free of charge. Owner notification letters were mailed March 15, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000291.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Electrical System

Jul 20, 2020 · NHTSA campaign 20V418000 · 2,417 vehicles

Problem: Thor Motor Coach (TMC) is recalling certain 2017-2020 Aria, Venetian and Tuscany, 2017 Tuscany XTE and 2017-2019 Palazzo motorhomes vehicles that received an inspection-only remedy for recall 18V-763. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.

Risk: Non-functioning exterior marker lights can increase the risk of a crash.

Remedy & notes

TMC will notify owners, and Daimler Trucks dealers will replace the PDM, free of charge. Owner letters were mailed October 6, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000196.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Recall text as published by NHTSA and the manufacturer.

What owners complain about

Structure5
Visibility2
Exterior Lighting1
Unknown or other1

Owner complaints filed with NHTSA; one complaint can name several areas. Not verified by NHTSA.

Complaints by year filed

2020: 3 complaints202032022: 1 complaints20222023: 1 complaints20232026: 1 complaints20261

NHTSA investigations

Trimark 060-1650 Door Latch Failures

PE20021 · opened Nov 23, 2020 · closed Dec 13, 2024
Summary

On November 23, 2020, the Office of Defects Investigation (ODI) opened PE20021 to investigate allegations of inoperative Trimark THP 060-1650 door lock/latches originally equipped on model years (MY) 2015-2017 Class A and Class C motorhomes.ODI received forty-six Vehicle Owner’s Questionnaires (VOQs) describing consumers being locked in or out of their vehicles.The door latch, containing a die-cast zinc plunger, was produced by Equality during calendar years 2014-2016. The die-cast may become porous and brittle over time and can break without warning, causing the vehicle owner to be unable to open the recreational vehicle door equipped with the latch.If the motorhome does not have any other doors such as some Class A models, occupants could be trapped inside, needing to climb out using the emergency exits. If locked out, owners would be unable to easily get in and retrieve children and pets. ODI analyzed the data provided by Trimark in response to its January 27, 2021 information request letter.Although an elevated failure rate was evident on a specific combination of plunger bolt, door lock/latch assembly and door, the data showed that most failures occurred within the first two years of service on the affected 2015-2017 vehicles.This data suggests that component failures generally would have already occurred.Further, ODI data reflects a downward trend in complaints after calendar year 2018 and for post- MY 2016 vehicles.This downward trend may be attributed Trimark's acti…

2017 vs. other Thor Motor Coach Palazzo years

2013: 8 complaints20132014: 7 complaints20142016: 2 complaints20162017: 6 complaints20172018: 12 complaints2018122019: 2 complaints20192020: 3 complaints20202022: 4 complaints20224

Owner complaints by model year; the darker bar is the 2017. Click a bar to switch year.

Questions

Does the 2017 Thor Motor Coach Palazzo have recalls?

Yes — NHTSA lists 2 recall campaigns covering the 2017 Thor Motor Coach Palazzo, the latest from Feb 23, 2023 (equipment). A recall applies to specific vehicles: enter your VIN at nhtsa.gov/recalls to see whether yours is affected and still open.

What are the most common problems with the 2017 Thor Motor Coach Palazzo?

Owner complaints filed with NHTSA most often mention structure (5), visibility (2), exterior lighting (1). Complaints are consumer reports and are not verified by NHTSA.