The 2004 Keystone Outback has 2 recalls and 3 owner complaints on file with NHTSA; the most reported problem area is suspension.
How the 2004 compares
High
Fewest complaintsMost complaints
High complaint count among 17 Outback model years — 6th most.
2recalls
3complaints
1crashes
0fires
0injuries
3,000median miles
Owner complaints filed with NHTSA, not verified and not adjusted for sales. Ranking compares this model's own years only.
Does your car have an open recall? Recalls apply to specific vehicles. Only a VIN lookup on NHTSA's official site shows whether yours is affected and still unrepaired.
Nov 22, 2017 · NHTSA campaign 17V755000 · 1,205,997 vehicles
Problem: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy & notes
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Problem: Keystone is recalling 161,250 my 2004-2007 fifth wheel and travel trailers equipped with a two-door refrigerator manufactured by the dometic corporation. The refrigerator May have a defect in the boiler tube. Pressurized coolant solution could be released into an area where an ignition source (gas flame) is present.
Original NHTSA wording
KEYSTONE IS RECALLING 161,250 MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Risk: If this solution is exposed to an ignition source under certain specific circumstances, it can result in a vehicle fire.
Original NHTSA wording
IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
Remedy & notes
Keystone is working with dometic to repair these refrigerators (please see 08E032). Dometic will repair these refrigerators by installing a secondary burn housing, a thermal fuse, and a melt fuse free of charge. Dometic has retained stericycle INC. To manage this campaign. Stericycle will assist the owner in locating dealerships or service centers and will provide assistance with scheduling of appointments. Owners May contact dometic/stericycle at 1-888-446-5157 or Keystone at 1-866-425-4369.
Keystone recall no. 08-111.customers May also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov.
Recall text as published by NHTSA and the manufacturer.
Owner complaints filed with NHTSA; one complaint can name several areas. Not verified by NHTSA.
Complaints by year filed
NHTSA investigations
WHEEL SEPARATIONS
EA04032 · opened Nov 23, 2004 · closed Dec 30, 2005 · led to recall 05V309000
Summary
ON JUNE 20, 2005, KEYSTONE RV NOTIFIED ODI OF KEYSTONE'S INTENTION TO CONDUCT SAFETY CAMPAIGN 05V-309 TO ADDRESS 2,668 VEHICLES CONSISTING OF 1,677 MY 2004 MONTANA, 550 MY 2004 EVEREST, AND 441 MY 2005 EVEREST VEHICLES EQUIPPED WITH ALUMINUM WHEELS.THIS CAMPAIGN PROPOSES TO REMOVE THE WHEELS, INSPECT THE WHEEL ENDS FOR INDICATIONS OF PRIOR LOOSENING AND/OR OTHER DAMAGE, REMOVE PAINT AND OTHER CONTAMINANTS FROM THE WHEEL MOUNTING INTERFACE, AND EDUCATE THE OWNER ABOUT THE IMPORTANCE OF CHECKING THE TORQUE OF THE WHEEL MOUNTING NUTS AS PRESCRIBED IN KEYSTONE'S OWNER'S MANUAL.ON SEPTEMBER 20, 2005 KEYSTONE DISTRIBUTED WHEEL END SERVICING INFORMATION IN DVD FORMAT TO 114,618 OWNERS OF NON-CAMPAIGNED VEHICLES MANUFACTURED BETWEEN MAY 1, 2003 AND SEPT 1, 2005. ALTHOUGH KEYSTONE HAS INDICATED THAT THEY HAVE IMPROVED THE QUALITY AND CONSISTENCY OF THE WHEEL NUT INSTALLATION AND TORQUING, ODI IS CONCERNED THAT THE NEED FOR FREQUENT RETORQUE MAY BE INDICATIVE THAT OTHER CURRENTLY-UNADDRESSED FACTORS MAY BE INVOLVED.ODI WILL CLOSE THIS INVESTIGATION BUT CONTINUE TO CLOSELY MONITOR THE WHEEL SEPARATION ISSUE AT KEYSTONE RV.
2004 vs. other Keystone Outback years
Owner complaints by model year; the darker bar is the 2004. Click a bar to switch year.
Questions
Does the 2004 Keystone Outback have recalls?
Yes — NHTSA lists 2 recall campaigns covering the 2004 Keystone Outback, the latest from Nov 22, 2017 (equipment). A recall applies to specific vehicles: enter your VIN at nhtsa.gov/recalls to see whether yours is affected and still open.
What are the most common problems with the 2004 Keystone Outback?
Owner complaints filed with NHTSA most often mention suspension (2), tires (1), wheels (1). Complaints are consumer reports and are not verified by NHTSA.
Recalls by Model