2021 Chrysler Pacifica Plug-In Hybrid recalls and problems

The 2021 Chrysler Pacifica Plug-In Hybrid has 1 recall and 26 owner complaints on file with NHTSA; the most reported problem area is electrical system.

Park outside warning. Owners are advised to park outside and away from buildings until the repair is done, because of a fire risk. Campaign: 24V538000.
How the 2021 compares
Fewest complaintsMost complaints

Low complaint count among 9 Pacifica Plug-In Hybrid model years — 7th most.

1recalls
26complaints
0crashes
0fires
0injuries
35,194median miles

Owner complaints filed with NHTSA, not verified and not adjusted for sales. Ranking compares this model's own years only.

Does your car have an open recall?
Recalls apply to specific vehicles. Only a VIN lookup on NHTSA's official site shows whether yours is affected and still unrepaired.
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1 recall

Hybrid Propulsion System

Jul 18, 2024 · NHTSA campaign 24V538000 · 3,606 vehicles
Park outside

Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

Risk: A vehicle fire increases the risk of injury.

Remedy & notes

Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Recall text as published by NHTSA and the manufacturer.

What owners complain about

Electrical System13
Hybrid Propulsion System11
Back Over Prevention8
Engine5
Power Train3

Owner complaints filed with NHTSA; one complaint can name several areas. Not verified by NHTSA.

Complaints by year filed

2022: 1 complaints20222023: 12 complaints2023122024: 6 complaints20242025: 6 complaints20252026: 1 complaints20261

NHTSA investigations

Loss of motive power due to an internal wiring connector short.

RQ24004 · opened Feb 27, 2024 · open
Summary

On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV).  On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown.  An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.  In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008.  The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode.  The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subj…

2021 vs. other Chrysler Pacifica Plug-In Hybrid years

2017: 79 complaints20172018: 225 complaints20182252019: 45 complaints20192020: 58 complaints20202021: 26 complaints20212022: 116 complaints20222023: 40 complaints20232024: 26 complaints20242025: 1 complaints20251

Owner complaints by model year; the darker bar is the 2021. Click a bar to switch year.

Questions

Does the 2021 Chrysler Pacifica Plug-In Hybrid have recalls?

Yes — NHTSA lists 1 recall campaign covering the 2021 Chrysler Pacifica Plug-In Hybrid, the latest from Jul 18, 2024 (hybrid propulsion system). A recall applies to specific vehicles: enter your VIN at nhtsa.gov/recalls to see whether yours is affected and still open.

What are the most common problems with the 2021 Chrysler Pacifica Plug-In Hybrid?

Owner complaints filed with NHTSA most often mention electrical system (13), hybrid propulsion system (11), back over prevention (8). Complaints are consumer reports and are not verified by NHTSA.

Is it safe to drive the 2021 Chrysler Pacifica Plug-In Hybrid?

1 recall advises parking outside because of a fire risk. Only vehicles with the recall open are affected — check your VIN at nhtsa.gov/recalls.