2004 Jeep Grand Cherokee recalls and problems

The 2004 Jeep Grand Cherokee has 8 recalls and 1,295 owner complaints on file with NHTSA; the most reported problem area is air bags.

2004 Jeep Grand Cherokee
Photo: 2004 Jeep Grand Cherokee by CZmarlin — Christopher Ziemnowicz — a photo credit is required if this image is used anywhere other than Wikipedia., CC BY-SA 4.0, via Wikimedia Commons
How the 2004 compares
Fewest complaintsMost complaints

High complaint count among 27 Grand Cherokee model years — 8th most.

8recalls
1,295complaints
110crashes
25fires
85injuries
62,000median miles

Owner complaints filed with NHTSA, not verified and not adjusted for sales. Ranking compares this model's own years only.

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Recalls apply to specific vehicles. Only a VIN lookup on NHTSA's official site shows whether yours is affected and still unrepaired.
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8 recalls

Air Bags

Oct 19, 2015 · NHTSA campaign 15V673000 · 284,611 vehicles

Problem: Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

Risk: Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.

Remedy & notes

Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Air Bags

Jan 28, 2015 · NHTSA campaign 15V046000 · 752,644 vehicles

Problem: Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

Risk: Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.

Remedy & notes

Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Air Bags

Nov 8, 2012 · NHTSA campaign 12V527000 · 744,822 vehicles

Problem: Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

Risk: Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.

Remedy & notes

Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.

Chrysler's recall campaign number is M35.Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Seats

Apr 9, 2009 · NHTSA campaign 09V117000 · 103,409 vehicles

Problem: Chrysler is recalling 103,409 my 2001-2004 Jeep grand cherokee vehicles with heated seats and with Chrysler recall no. 06V-197 completed (03-04 my) or seat heater elements service replacement (01-02 my). The front seat electric heater elements could overheat.

Original NHTSA wording

CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.

Risk: Overheating could potentially cause a fire or injury.

Original NHTSA wording

OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.

Remedy & notes

Dealers will replace the front seat heater elements free of charge. The recall began on November 23, 2009. Owners May contact Chrysler at 1-800-853-1403.

Chrysler recall no. J14.owners May also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .

Seats

Jun 7, 2006 · NHTSA campaign 06V197000 · 111,687 vehicles

Problem: On certain sport utility vehicles equipped with heated seats, the front passenger seat electric heater element could overheat.

Original NHTSA wording

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.

Risk: Overheating could potentially cause a fire.

Original NHTSA wording

OVERHEATING COULD POTENTIALLY CAUSE A FIRE.

Remedy & notes

Dealers will replace the heated seat elements. The recall began on July 24, 2006. Owners May contact daimlerchrysler at 1-800-853-1403.

Daimlerchrysler recall no. F17.customers May also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov.

Electrical System

Mar 4, 2004 · NHTSA campaign 04V112000 · 14,621 vehicles

Problem: On certain sport utility vehicles equipped with 4.0L engines, the crankshaft position sensor wiring insulation May crack and expose the wire.

Original NHTSA wording

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.

Risk: In the presence of moisture, this could result in sensor malfunction, which could cause the engine to stall, increasing the risk of a crash.

Original NHTSA wording

IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.

Remedy & notes

Dealers will replace the crankshaft position sensor. Owner notification began on March 29, 2004. Owners should contact daimlerchrysler at 1-800-853-1403.

Daimlerchrysler recall no. D13.customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).

Equipment

Feb 3, 2004 · NHTSA campaign 04V048000 · 96 vehicles

Problem: On certain sport utility vehicles, due to a recent software programming error, the tire, wheel, and inflation pressure information was inadvertently omitted from the vehicle certification label.

Original NHTSA wording

ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.

Risk: The vehicle owner would not be aware of the tire, wheel, and inflation pressure information for their vehicle.

Original NHTSA wording

THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.

Remedy & notes

Owners will be provided with a corrected tire certification label. Owner notification began on March 1, 2004. Owners should contact daimlerchrysler at 1-800-853-1403.

Daimlerchrysler recall no. D05.customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).

Steering

Mar 10, 2003 · NHTSA campaign 03V079000 · 286 vehicles

Problem: On certain sport utility vehicles, the power steering gear May contain an improperly formed spacer clip, which could dislodge within the steering gear.

Original NHTSA wording

ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.

Risk: A dislodged clip May cause increased steering effort, increasing the risk of a crash.

Original NHTSA wording

A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.

Remedy & notes

Dealers will replace the steering gear assemblies. Owner notification began on March 12, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403.

Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).

Recall text as published by NHTSA and the manufacturer.

What owners complain about

Owner complaints filed with NHTSA; one complaint can name several areas. Not verified by NHTSA.

Complaints by year filed

2003: 6 complaints20032004: 67 complaints2005: 93 complaints20052006: 117 complaints2007: 116 complaints20072008: 104 complaints2009: 71 complaints20092010: 77 complaints2011: 53 complaints20112012: 32 complaints2013: 74 complaints20132014: 77 complaints2015: 114 complaints20152016: 171 complaints1712017: 44 complaints20172018: 28 complaints2019: 26 complaints20192020: 9 complaints2021: 4 complaints20212022: 5 complaints2023: 3 complaints20232024: 1 complaints2025: 2 complaints20252026: 1 complaints20261

NHTSA investigations

Jeep inadvertent air bag deployment

RQ14001 · opened May 29, 2014 · closed Nov 13, 2015 · led to recall 15V043000
Summary

The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of inadvertent air bag deployments (IABD) occurring after the recall remedy for NHTSA recall 12V-527 had been installed on recalled model year (MY ) 2002-2003 Jeep Liberty and MY 2002-2004 Jeep Grand Cherokee vehicles manufactured by Fiat Chrysler Automobiles (FCA).The recall was in response to the Office of Defects Investigation (ODI) investigation EA12-001 during which data provided by FCA indicate that the air bag circuitry inside the Occupant Restraint Control (ORC) module can degrade. ORC degradation can result in an inadvertent air bag deployment, without a crash or impact, while the vehicle is being operated.An IABD may involve frontal, side and belt pretensioner devices, and may result in injuries consisting of burns, cuts and bruises to the upper body region, and or the potential for a loss of control and or crash.The remedy FCA developed for 12V-527 consisted of installing an in-line jumper harness with an integrated electrical filter for the circuits that connect to the air bag modules (squib circuits).This filter is intended to eliminate transient electrical spikes to the ORC which FCA asserted are responsible for the IABDs.ODI has identified a total of 9 NHTSA complaints across all affected vehicles indicating an IABD event occurring after the vehicle had previously been remedied under 12V-527.In addition, FCA reported 12 additional complaints of post-remedy IABD event…

Crash Related Fuel Tank Fires

EA12005 · opened Jun 12, 2012 · closed Nov 14, 2014 · led to recall 13V252000
Summary

ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak incidents (totaling 90 incidents, 75 fatalities and 58 injuries) involving the SVs.Based on this analysis, ODI issued a Recall Request Letter (RRL) on June 3, 2013 requesting that Chrysler recall the Grand Cherokee and Liberty vehicles due to the rate of fatal, non-fatal fire, and fuel leak incidents when compared to peer vehicles (compact and medium SUVs) built during the same time period.In the RRL, ODI described how the location of the aft-mounted fuel tank made the SVs vulnerable to rear impact crash fuel tank failures.During the analysis, besides the high speed/high severity crashes present in both the SV and peer vehicles, ODI observed a significant number of low and moderate speed rear impact crash related fires and leaks, particularly in the Liberty.The data also demonstrated that SVs originally equipped with towing hitch receivers (trailer hitches) appeared to be under-represented in rear-impact related fuel tank failures.In the RRL, ODI requested that Chrysler provide its response by June 18, 2013, otherwise NHTSA might proceed to an Initial Decision that the SVs contain a safety-related defect.Chrysler responded to the RRL on June 4, 2013 and vigorously disputed the tentative findings of the RRL.Among other things,…

Crash Related Fuel Tank Fires

PE10031 · opened Aug 23, 2010 · closed Jun 14, 2012
Summary

NHTSA has conducted extensive analysis of the data regarding fuel tank integrity for the model year (MY) 1993-2004 Jeep Grand Cherokee (JGC). As a result of that work, the agency has decided to upgrade its safety defect investigation to an Engineering Analysis and to expand the scope of vehicles included in the investigation. NHTSA's assessment of the data collected during this investigation indicates that rear-impact-related tank failures and vehicle fires are more prevalent in the JGC than in the non-Jeep peer vehicles. In addition, the agency's analysis of its FARS data for the peer vehicles and three Jeep models shows a higher incidence of rear-impact, fatal fire crashes for the Jeep products.PE10-031 had focused on the fuel tank system integrity of the JGC vehicles during rear-end collisions and impacts.The fuel tank is located at the rear of the vehicle, between the bumper and axle, and is manufactured from a plastic material (HDPE).Three peer vehicles (across the same MY range as the JGC) were identified for comparative assessment: the Chevrolet Blazer, Ford Explorer, and Toyota 4Runner.ODI has collected and assessed a significant volume of data for the JGC and three peer vehicles under the Defect Petition (DP) 09-005 and PE10-031, much of which was either provided by the petitioner or by the subject and peer manufacturers in response to ODI's information request letters.NHTSA has also utilized its FARS database.Fatal crash data was collected for the JGC and its three …

Fuel Storage System Crash Related Fires

DP09005 · opened Nov 6, 2009 · closed Aug 23, 2010
Summary

In a letter dated October 2, 2009, the Center for Auto Safety (CAS) petitioned NHTSA to open a defect investigation and recall model year 1993-2004 Jeep Grand Cherokees.CAS alleged that the subject vehicles have defective fuel tank storage systems that present a fire hazard in crashes. CAS alleged that the plastic fuel tank's placement behind the rear axle and below the rear bumper, and the lack of adequate shielding, make it more vulnerable to rupture or leakage from a rear-impact by another vehicle (including damage from other components located on the Grand Cherokee), or in the case of rollover crashes, from other external objects.CAS also alleged that the fuel filler neck tears off in crashes.In its petition, CAS cites data from NHTSA's Fatality Analysis Reporting System (FARS) showing 172 fatal fire crashes with 254 fatalities involving the subject vehicles from calendar years 1992 through 2008.CAS stated that there have been at least 44 crashes with 64 total fatalities (subject and non-subject vehicles) where fire was entered as the Most Harmful Event (MHE) in the FARS database.In response to the CAS petition, ODI made a preliminary examination of available data.FARS data showed 2,988 occupants of the subject vehicles have died in crashes since 1992.Of those, 55 died in 44 crashes where fire was listed as the Most Harmful Event.Identifying crashes most likely associated with the alleged defect as described by CAS (defined as the subject vehicle being struck at the 5, 6 …

2004 vs. other Jeep Grand Cherokee years

Owner complaints by model year; the darker bar is the 2004. Click a bar to switch year.

Questions

Does the 2004 Jeep Grand Cherokee have recalls?

Yes — NHTSA lists 8 recall campaigns covering the 2004 Jeep Grand Cherokee, the latest from Oct 19, 2015 (air bags). A recall applies to specific vehicles: enter your VIN at nhtsa.gov/recalls to see whether yours is affected and still open.

What are the most common problems with the 2004 Jeep Grand Cherokee?

Owner complaints filed with NHTSA most often mention air bags (326), visibility (214), service brakes (159). Complaints are consumer reports and are not verified by NHTSA.