The 2020 Jeep Cherokee has 3 recalls and 337 owner complaints on file with NHTSA; the most reported problem area is power train.
Pictured: a 2019 model; the 2020 may differ in details. Photo: 2019 Jeep Cherokee by MercurySable99, CC BY-SA 4.0, via Wikimedia Commons
How the 2020 compares
Average
Fewest complaintsMost complaints
Average complaint count among 14 Cherokee model years — 8th most.
3recalls
337complaints
9crashes
7fires
9injuries
50,000median miles
Owner complaints filed with NHTSA, not verified and not adjusted for sales. Ranking compares this model's own years only.
Does your car have an open recall? Recalls apply to specific vehicles. Only a VIN lookup on NHTSA's official site shows whether yours is affected and still unrepaired.
May 7, 2026 · NHTSA campaign 26V290000 · 61,711 vehicles
Problem: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Risk: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Problem: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy & notes
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Steering
Aug 29, 2019 · NHTSA campaign 19V637000 · 5,294 vehicles
Problem: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Risk: A loss of steering control increases the risk of a crash.
Remedy & notes
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall text as published by NHTSA and the manufacturer.
Owner complaints filed with NHTSA; one complaint can name several areas. Not verified by NHTSA.
Complaints by year filed
2020 vs. other Jeep Cherokee years
Owner complaints by model year; the darker bar is the 2020. Click a bar to switch year.
Questions
Does the 2020 Jeep Cherokee have recalls?
Yes — NHTSA lists 3 recall campaigns covering the 2020 Jeep Cherokee, the latest from May 7, 2026 (power train). A recall applies to specific vehicles: enter your VIN at nhtsa.gov/recalls to see whether yours is affected and still open.
What are the most common problems with the 2020 Jeep Cherokee?
Owner complaints filed with NHTSA most often mention power train (202), engine (49), unknown or other (37). Complaints are consumer reports and are not verified by NHTSA.
Recalls by Model
