2011 Freightliner Sprinter 2500 recalls and problems

The 2011 Freightliner Sprinter 2500 has 4 recalls and 1 owner complaint on file with NHTSA; the most reported problem area is electrical system.

How the 2011 compares

Lowest

Fewest complaintsMost complaints

Lowest complaint count among 16 Sprinter 2500 model years — 14th most.

4recalls

1complaints

0crashes

0fires

0injuries

40,000median miles

Owner complaints filed with NHTSA, not verified and not adjusted for sales. Ranking compares this model's own years only.

Does your car have an open recall?
Recalls apply to specific vehicles. Only a VIN lookup on NHTSA's official site shows whether yours is affected and still unrepaired.

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4 recalls

Air Bags

Jul 28, 2017 · NHTSA campaign 17V479000 · 20,665 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy & notes

DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Air Bags

Feb 10, 2016 · NHTSA campaign 16V077000 · 136,361 vehicles

Problem: Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy & notes

Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Seat Belts

Mar 30, 2011 · NHTSA campaign 11V210000 · 3,437 vehicles

Problem: Mercedes-Benz is recalling certain model year 2008-2011 2500 and 3500 sprinter vehicles equipped with an optional three-seat bench in the passenger compartment. The seat benches in the second seating row May have been equipped with safety belts that do not meet the minimum requirements of federal motor vehicle safety standard 208, "occupant protection in interior impact," and motor vehicle safety standard 209, "seat belt assemblies." first, those safety belts May not lock as required. Second, the assembly loop May not perform to minimum force requirements.

Original NHTSA wording

MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2008-2011 2500 AND 3500 SPRINTER VEHICLES EQUIPPED WITH AN OPTIONAL THREE-SEAT BENCH IN THE PASSENGER COMPARTMENT. THE SEAT BENCHES IN THE SECOND SEATING ROW MAY HAVE BEEN EQUIPPED WITH SAFETY BELTS THAT DO NOT MEET THE MINIMUM REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, "OCCUPANT PROTECTION IN INTERIOR IMPACT," AND MOTOR VEHICLE SAFETY STANDARD 209, "SEAT BELT ASSEMBLIES." FIRST, THOSE SAFETY BELTS MAY NOT LOCK AS REQUIRED. SECOND, THE ASSEMBLY LOOP MAY NOT PERFORM TO MINIMUM FORCE REQUIREMENTS.

Risk: In the event of a crash, the safety belts in these vehicles May not perform as required such that a seat occupant May not be properly restrained, increasing the risk of injury or death in the event of a crash.

Original NHTSA wording

IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY OR DEATH IN THE EVENT OF A CRASH.

Remedy & notes

Mercedes-Benz will inspect and replace any seat belt assemblies that do not meet the requirements free of charge. The safety recall began on July 15, 2011. Owners May contact Mercedes-Benz at 843-695-5000.

Mercedes-Benz recall campaign number is L17.owners May also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .

Equipment

Dec 21, 2010 · NHTSA campaign 10V642000 · 274 vehicles

Problem: Sprinter is recalling certain model year 2010-2011 Freightliner 2500 sprinter and Mercedes-Benz sprinter vehicles equipped with an emergency exit window. The adhesive bond between the glass and the hinge on the top of the window May loosen.

Original NHTSA wording

SPRINTER IS RECALLING CERTAIN MODEL YEAR 2010-2011 FREIGHTLINER 2500 SPRINTER AND MERCEDES-BENZ SPRINTER VEHICLES EQUIPPED WITH AN EMERGENCY EXIT WINDOW. THE ADHESIVE BOND BETWEEN THE GLASS AND THE HINGE ON THE TOP OF THE WINDOW MAY LOOSEN.

Risk: The emergency exit window May separate from the body and could fall increasing the risk of injuries to the passenger or driver.

Original NHTSA wording

THE EMERGENCY EXIT WINDOW MAY SEPARATE FROM THE BODY AND COULD FALL INCREASING THE RISK OF INJURIES TO THE PASSENGER OR DRIVER.

Remedy & notes

Dealers will replace the emergency exit window if necessary free of charge. The safety recall began on February 11, 2011. Owners May contact sprinter at 1-201-573-0600.

Owners May also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .

Recall text as published by NHTSA and the manufacturer.

What owners complain about

Electrical System1

Owner complaints filed with NHTSA; one complaint can name several areas. Not verified by NHTSA.

NHTSA investigations

Desiccated Air Bag Inflator Rupture

EA21002 · opened Sep 17, 2021 · open

Summary

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been n…

2011 vs. other Freightliner Sprinter 2500 years

Owner complaints by model year; the darker bar is the 2011. Click a bar to switch year.

Questions

Does the 2011 Freightliner Sprinter 2500 have recalls?

Yes — NHTSA lists 4 recall campaigns covering the 2011 Freightliner Sprinter 2500, the latest from Jul 28, 2017 (air bags). A recall applies to specific vehicles: enter your VIN at nhtsa.gov/recalls to see whether yours is affected and still open.

What are the most common problems with the 2011 Freightliner Sprinter 2500?

Owner complaints filed with NHTSA most often mention electrical system (1). Complaints are consumer reports and are not verified by NHTSA.