2020 Dodge Journey recalls and problems

The 2020 Dodge Journey has 1 recall and 66 owner complaints on file with NHTSA; the most reported problem area is electrical system.

How the 2020 compares
Fewest complaintsMost complaints

Low complaint count among 14 Journey model years — 12th most.

1recalls
66complaints
1crashes
1fires
1injuries
40,000median miles

Owner complaints filed with NHTSA, not verified and not adjusted for sales. Ranking compares this model's own years only.

Does your car have an open recall?
Recalls apply to specific vehicles. Only a VIN lookup on NHTSA's official site shows whether yours is affected and still unrepaired.
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1 recall

Back Over Prevention

Aug 26, 2025 · NHTSA campaign 25V552000 · 219,577 vehicles

Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

Recall text as published by NHTSA and the manufacturer.

What owners complain about

Electrical System20
Unknown or other19
Back Over Prevention14
Engine9
Exterior Lighting5
Service Brakes4
Power Train3
Steering3
Visibility3
Air Bags2

Owner complaints filed with NHTSA; one complaint can name several areas. Not verified by NHTSA.

Complaints by year filed

2021: 4 complaints20212022: 1 complaints20222023: 6 complaints20232024: 13 complaints20242025: 21 complaints2025212026: 21 complaints202621

NHTSA investigations

Vehicle entrapment

EA24003 · opened Aug 1, 2024 · open
Summary

The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Back up camera failure

PE24006 · opened Feb 27, 2024 · closed Sep 26, 2025 · led to recall 25E052
Summary

On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles.  Complainants reported experiencing black screens, upside down images, flashing images, or blurred images.  A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (CY) 2019 and 2020.  The rate of camera related warranty repairs for models built in CY 2019-2020 was nearly double that of vehicles built in CY 2017-2018.  This increase in warranty claims occurred after the introduction of a new camera part number. ODI presented this analysis to FCA in February 2025.  In response, FCA started a review of component change history in February 2025 and opened an internal investigation into MY 2019-2020 Dodge Journey and 2019-2021 Ram Promaster vehicles in May of 2025. On August 26, 2025, FCA submitted a Part 573 Safety Recall Report to the agency.  In the report, FCA notes that a damaged microprocessor may cause the camera to not function properly.  FCA will replace defective cameras in the recalled vehicles with an updated part that mitigates the issue. See NHTSA recalls 25V552 and 25E052 for further details.  Based on available…

2020 vs. other Dodge Journey years

2007: 4 complaints20072008: 8 complaints2009: 1,433 complaints20091,4332010: 988 complaints2011: 169 complaints20112012: 377 complaints2013: 353 complaints20132014: 416 complaints2015: 554 complaints20152016: 389 complaints2017: 202 complaints20172018: 237 complaints2019: 103 complaints20192020: 66 complaints202066

Owner complaints by model year; the darker bar is the 2020. Click a bar to switch year.

Questions

Does the 2020 Dodge Journey have recalls?

Yes — NHTSA lists 1 recall campaign covering the 2020 Dodge Journey, the latest from Aug 26, 2025 (back over prevention). A recall applies to specific vehicles: enter your VIN at nhtsa.gov/recalls to see whether yours is affected and still open.

What are the most common problems with the 2020 Dodge Journey?

Owner complaints filed with NHTSA most often mention electrical system (20), unknown or other (19), back over prevention (14). Complaints are consumer reports and are not verified by NHTSA.