2002 Mercedes-Benz ML500 recalls and problems

The 2002 Mercedes-Benz ML500 has 1 recall and 27 owner complaints on file with NHTSA; the most reported problem area is steering.

How the 2002 compares
Fewest complaintsMost complaints

High complaint count among 7 ML500 model years — 2nd most.

1recalls
27complaints
1crashes
0fires
1injuries
100,726median miles

Owner complaints filed with NHTSA, not verified and not adjusted for sales. Ranking compares this model's own years only.

Does your car have an open recall?
Recalls apply to specific vehicles. Only a VIN lookup on NHTSA's official site shows whether yours is affected and still unrepaired.
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1 recall

Suspension

Sep 10, 2001 · NHTSA campaign 01V290000 · 870 vehicles

Problem: Vehicle description: Passenger vehicles. The left front upper control arm May not meet the specified strength requirements.

Original NHTSA wording

VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE LEFT FRONT UPPER CONTROL ARM MAY NOT MEET THE SPECIFIED STRENGTH REQUIREMENTS.

Risk: The control arm could fail, increasing the risk of a crash.

Original NHTSA wording

THE CONTROL ARM COULD FAIL, INCREASING THE RISK OF A CRASH.

Remedy & notes

Dealers will replace the left front upper control arm. Owner notification began September 29, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Mercedes-Benz at 1-800-367-6372.

Also contact the national highway traffic safety administration's auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).

Recall text as published by NHTSA and the manufacturer.

What owners complain about

Owner complaints filed with NHTSA; one complaint can name several areas. Not verified by NHTSA.

Complaints by year filed

2002: 1 complaints20022003: 1 complaints2004: 3 complaints20042006: 1 complaints2007: 2 complaints20072008: 1 complaints2009: 7 complaints200972010: 3 complaints2011: 1 complaints20112013: 1 complaints2014: 2 complaints20142016: 1 complaints2019: 1 complaints20192021: 1 complaints2023: 1 complaints20231

NHTSA investigations

Brake lamp switch failure.

PE10050 · opened Dec 21, 2010 · closed May 4, 2011 · led to recall 11V208000
Summary

ODI opened the investigation based on reports that the subject vehicle brake lamp switch (switch) failure caused 1) inoperative brake lamps (stay on or fail to illuminate), and/or 2) shift interlock failure (shifter locked in park), and/or 3) the cruise control to fail to cancel with brake application.Consumers also reported the illumination of a warning lamp on the instrument panel.The switch contains three sets of electrical contacts and a (normally extended) spring loaded plunger that actuates the contacts as it moves.As installed in the vehicle, the plunger contacts the brake pedal arm and is pushed into the switch; as the driver applies the pedal the plunger extends.One set of contacts (BLS) operates the stop lamps, a second set (EWM) controls the shift interlock system, and a third set (BS) is used by an on-board diagnostic (OBD) system to monitor switch operation.The cruise control monitors the BLS signal to determine when the brake is applied, the primary way the system is disabled when set.The relative timing of contact actuation in response to plunger movement allows the OBD system to detect a switch fault.When a fault is detected a malfunction indication lamp (MIL) is illuminated (driver alert), a diagnostic trouble code (DTC) is stored (for the service technician), and cruise control operation is inhibited (as a failsafe).In its response to ODI's January 2011 information request letter, MB explained its assessment of switch failures which was based primarily on ev…

BRAKE LINE CHAFE

EA08009 · opened Apr 28, 2008 · closed Dec 16, 2009
Summary

ANALYSIS OF COMPLAINTS TO ODI AND MERCEDES AND WARRANTY CLAIM DATA SUBMITTED BY MERCEDES INDICATES THAT THE ALLEGED DEFECT HAS OCCURRED AT A LOW RATE (36.5 COMPLAINTS PER 100,000 VEHICLES AND 0.29 PERCENT WARRANTY CLAIM RATE), WITH NO DISCERNABLE DEFECT TREND INDICATING THAT THE RATE OF CHAFING RELATED BRAKE LINE FAILURES IS INCREASING.THERE HAVE BEEN NO NEW COMPLAINTS SINCE JANUARY 2009.WHEN THE ANALYSIS IS LIMITED TO INCIDENTS OF BRAKE LINE LEAKAGE THAT RESULTED IN ALLEGATIONS OF REDUCED BRAKE EFFECTIVENESS, THE RATE DROPS EVEN FURTHER (22.3 COMPLAINTS PER 100,000 VEHICLES AND 0.04 PERCENT WARRANTY CLAIM RATE). MERCEDES PROVIDED DATA SHOWING THAT IN THE RARE INSTANCES WHEN CHAFING DID PROGRESS TO BRAKE LINE LEAKAGE THE DRIVER WOULD BE IMMEDIATELY ALERTED TO A PROBLEM BY ILLUMINATION OF THE BRIGHT YELLOW ESP/BAS WARNING LAMP AND CHANGES IN BRAKE PEDAL FEEL.CONTINUED OPERATION WITH A LEAKING BRAKE LINE WOULD RESULT IN ILLUMINATION OF THE BRIGHT RED BRAKE WARNING LAMP AND AN AUDIBLE CHIME DUE TO LOW MASTER CYLINDER RESERVOIR LEVEL. CONTINUED OPERATION WITH THE BRAKE WARNING LAMP ILLUMINATED WOULD ULTIMATELY DRAIN THE RESERVOIR FOR THE AFFECTED CIRCUIT, RESULTING IN LOSS OF THE CIRCUIT AND AN APPROXIMATELY 80% INCREASE IN STOPPING DISTANCES. SURVEYS CONDUCTED BY ODI AND VRTC INDICATE THAT ROUTING ANOMALIES MAY BE MORE COMMON THAN THE COMPLAINT AND WARRANTY DATA SUGGEST FOR THE SUBJECT LINE BUNDLE, WITH LINE CONTACT OR OTHER ROUTING ANOMALY NOTED IN 13 OF 51 VEHICLES SURVEYED BY…

BRAKE LINE RUPTURE

PE08002 · opened Jan 10, 2008 · closed Apr 28, 2008
Summary

MERCEDES-BENZ'S RESPONSE TO ODI'S INFORMATION REQUEST LETTER FOR PE08-002 INDICATED THAT THE SUBJECT FUEL/BRAKE LINE BUNDLE (PART NO. A1634201526) WAS USED WITHOUT SIGNIFICANT CHANGE FROM MODEL YEAR 1998 THROUGH 2002 ON ALL M-CLASS LIGHT TRUCK VEHICLES.MERCEDES FURTHER INDICATED THAT IN 2002 A PROBLEM WAS IDENTIFIED IN PRODUCTION THAT COULD CAUSE UNWANTED CONTACT BETWEEN THE FUEL AND BRAKE LINES.IN MAY 2002, A PRODUCTION ACTION WAS AUTHORIZED AS A RESULT OF POST-PRODUCTION INSPECTIONS OF VEHICLES EXHIBITING CONTACT BETWEEN THE FUEL AND BRAKE LINES.THE ACTION AUTHORIZED THE USE OF ADDITIONAL PLASTIC SPACER CLIPS TO ELIMINATE SUCH CONTACT.MERCEDES HAS INDICATED THAT CONTACT BETWEEN THE LINES IS MORE LIKELY IN VEHICLES EQUIPPED WITH V-8 ENGINES DUE TO LESS FREE SPACE IN THE ENGINE COMPARTMENT. ODIHAS RECEIVED ONE COMPLAINT FROM THE OWNER OF A MY2001 ML430 THAT WAS INVOLVED IN A CRASH BECAUSE OF SUDDEN LOSE OF BRAKE EFFECTIVENESS. INSPECTION OF THE VEHICLE AFTER THE CRASH SHOWED THAT THE LOSS OF BRAKING WAS THE DIRECT RESULT OF CHAFFING OF THE FUEL LINE ON THE BRAKE LINE THAT CAUSED THE SUDDEN LOSE OF BRAKE LINE PRESSURE WHEN COMING TO A NORMAL TRAFFIC STOP.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA08-009) TO FURTHER ASSESS THE SCOPE, FREQUENCY AND POTENTIAL SAFETY CONSEQUENCES ASSOCIATED WITH THE RUPTURE OF THE FUEL LINE/BRAKE LINE BECAUSE OF CHAFFING IN ALL MERCEDES M-CLASS VEHICLES EQUIPPED WITH V-8 ENGINES.

2002 vs. other Mercedes-Benz ML500 years

Owner complaints by model year; the darker bar is the 2002. Click a bar to switch year.

Questions

Does the 2002 Mercedes-Benz ML500 have recalls?

Yes — NHTSA lists 1 recall campaign covering the 2002 Mercedes-Benz ML500, the latest from Sep 10, 2001 (suspension). A recall applies to specific vehicles: enter your VIN at nhtsa.gov/recalls to see whether yours is affected and still open.

What are the most common problems with the 2002 Mercedes-Benz ML500?

Owner complaints filed with NHTSA most often mention steering (7), service brakes (6), electrical system (3). Complaints are consumer reports and are not verified by NHTSA.