2004 Cadillac SRX recalls and problems

The 2004 Cadillac SRX has 7 recalls and 216 owner complaints on file with NHTSA; the most reported problem area is electronic stability control.

How the 2004 compares

Average

Fewest complaintsMost complaints

Average complaint count among 14 SRX model years — 7th most.

7recalls

216complaints

16crashes

2fires

17injuries

68,000median miles

Owner complaints filed with NHTSA, not verified and not adjusted for sales. Ranking compares this model's own years only.

Does your car have an open recall?
Recalls apply to specific vehicles. Only a VIN lookup on NHTSA's official site shows whether yours is affected and still unrepaired.

Check your VIN →

7 recalls

Electrical System

Jul 2, 2014 · NHTSA campaign 14V394000 · 554,328 vehicles

Problem: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy & notes

GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Power Train

Oct 9, 2008 · NHTSA campaign 08V527000 · 17,301 vehicles

Problem: Gm is recalling 17,301 my 2004 Cadillac srx vehicles equipped with an automatic transmission. Some of these vehicles have a condition in which the transmission shift lever can be moved from the "park" position with the ignition "on" and without the operator depressing the brake pedal or, in some cases, the shifter can be moved from the "park" position with the ignition turned off.

Original NHTSA wording

GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CASES, THE SHIFTER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION TURNED OFF.

Risk: If the vehicle is parked or parked on a slope, this condition could allow the vehicle to roll increasing the risk of a crash.

Original NHTSA wording

IF THE VEHICLE IS PARKED OR PARKED ON A SLOPE, THIS CONDITION COULD ALLOW THE VEHICLE TO ROLL INCREASING THE RISK OF A CRASH.

Remedy & notes

Dealers will replace the pawl stopper and a bushing within the shifter assembly free of charge. The recall began on December 3, 2008. Owners May contact Cadillac at 1-800-982-2339 or through their website at <a href=http://www.gmownercenter.com>http://www.gmownercenter.com</a> .

Gm recall no. 08178.customers May also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .

Vehicle Speed Control

Feb 9, 2005 · NHTSA campaign 05V046000 · 19,924 vehicles

Problem: Certain passenger vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 124, 'accelerator control systems.' if one of the two accelerator pedal return springs fails and the temperature is -22 degrees f to -40 degrees f, the engine May not return to idle within three seconds, as required.

Original NHTSA wording

CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN THREE SECONDS, AS REQUIRED.

Risk: If this were to occur, greater brake pedal force and a longer distance May be required to stop the vehicle.

Original NHTSA wording

IF THIS WERE TO OCCUR, GREATER BRAKE PEDAL FORCE AND A LONGER DISTANCE MAY BE REQUIRED TO STOP THE VEHICLE.

Remedy & notes

Dealers will replace the accelerator pedal assembly. This recall began on March 8, 2005. Owners May contact Cadillac at 1-866-982-2339 or Pontiac at 1-800-620-7668.

Gm recall no. 05018.customers May also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov.

Air Bags

Jan 20, 2005 · NHTSA campaign 05V024000 · 87,000 vehicles

Problem: On certain passenger vehicles, an interaction between the sensing and diagnostic module and vehicle's electrical system May cause the driver's frontal air bag and/or roof-mounted side impact air bag to deploy when the ignition key is turned to the "on" position.

Original NHTSA wording

ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.

Risk: A person positioned for driving May receive minor injuries, such as abrasions, from contact with a deploying air bag.

Original NHTSA wording

A PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.

Remedy & notes

Dealers will replace the sensing and diagnostic module free of charge. The recall began on May 20, 2005. Owners May contact Cadillac at 1-866-982-2339.

Gm recall no. 05004.customers May also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov.

Steering

Jun 9, 2004 · NHTSA campaign 04V273000 · 41,928 vehicles

Problem: On certain passenger vehicles involved in this campaign, the lower control arm ball stud nut/washer assemblies with washers were made of the wrong material. The washers May fracture and become loose or fall away from the vehicle, reducing clamp load. Separation of the control arm ball stud and steering knuckle, due to disengagement of the tapered attachment and retaining nut, is possible.

Original NHTSA wording

ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.

Risk: If the control arm separates from the knuckle, the affected corner of the vehicle will drop and the control arm would be forced downward, contacting the wheel. The affected wheel could tilt outward and create a dragging action that would tend to slow the vehicle and create a tendency for the vehicle to turn in the direction of the affected wheel. In extreme situations, the affected wheel assembly could separate from the vehicle. Separation of the wheel assembly would also sever that wheel;s hydraulic brake hose and result in diminished braking performance of the vehicle, which could result in a crash.

Original NHTSA wording

IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL. THE AFFECTED WHEEL COULD TILT OUTWARD AND CREATE A DRAGGING ACTION THAT WOULD TEND TO SLOW THE VEHICLE AND CREATE A TENDENCY FOR THE VEHICLE TO TURN IN THE DIRECTION OF THE AFFECTED WHEEL. IN EXTREME SITUATIONS, THE AFFECTED WHEEL ASSEMBLY COULD SEPARATE FROM THE VEHICLE. SEPARATION OF THE WHEEL ASSEMBLY WOULD ALSO SEVER THAT WHEEL;S HYDRAULIC BRAKE HOSE AND RESULT IN DIMINISHED BRAKING PERFORMANCE OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.

Remedy & notes

Dealers will inspect the ball stud joints and measure the torque of the nut for all front lower control arms in all models affected as well as the rear lower control arms on the xlr and corvette. If the torque is not at specification, the dealers will replace the ball stud, the knuckle, and the nut. If the torque is at specification, the dealers will replace the nut/washer assembly only. The recall will begin on August 25, 2004. Owners should contact Cadillac at 1-866-982-2339 or Chevrolet at 1-800-630-2438.

Gm recall no. 04043. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).

Service Brakes

Mar 29, 2004 · NHTSA campaign 04V151000 · 11,375 vehicles

Problem: On certain passenger vehicles equipped with all wheel drive, the antilock brake system (ABS) May improperly temporarily isolate the driver from the foundation brake system for a maximum of 1.25 seconds.

Original NHTSA wording

ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.

Risk: This can cause in an increase in braking distance, which could result in a crash.

Original NHTSA wording

THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH.

Remedy & notes

Dealers will reprogram the ABS traction control system controller. Owner notification began on May 10, 2004. Owners should contact Cadillac at 1-866-982-2339.

Gm recall no. 04018.customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).

Seats

Sep 29, 2003 · NHTSA campaign 03V346000 · 6,771 vehicles

Problem: Certain passenger and sport utility vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 207, "seating systems." one or both front anchor tabs for the front bucket seats are not engaged in the floor pan reinforcement slots. A seat with only one tab engaged or neither engaged would not meet the static rearward loading test requirements of the standard.

Original NHTSA wording

CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.

Risk: In some crash conditions, the seat could pivot rearward and its occupant or a rear seat occupant could be injured more severely.

Original NHTSA wording

IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.

Remedy & notes

Dealers will ensure that both front anchor tabs are fully seated in the floor pan reinforcement slots. Owner notification began September 19, 2003. Owners should contact gm at 1-800-458-8006.

Gm recall no. 03050.customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).

Recall text as published by NHTSA and the manufacturer.

What owners complain about

Electronic Stability Control43

Engine35

Vehicle Speed Control17

Unknown or other15

Visibility15

Suspension12

Owner complaints filed with NHTSA; one complaint can name several areas. Not verified by NHTSA.

Complaints by year filed

NHTSA investigations

SUNROOF GLASS FAILURE

EA06001 · opened Jan 20, 2006 · closed Dec 1, 2006

Summary

ODI'S INVESTIGATION OF THE CADILLAC SRX GLASS ROOF DID NOT IDENTIFY ANY DEFECTIVE MANUFACTURING PROCESS, DESIGN, OR QUALITY CONTROL ISSUE WITH THE SRX GLASS ROOF SYSTEM.GM BELIEVES THAT THE MOST LIKELY CAUSE OF BREAKAGE IS STONE OR SHARP OBJECT IMPACT AGAINST THE GLASS.THE INVESTIGATION INCLUDED A PEER MULTI-VEHICLE ANALYSIS.THAT ANALYSIS FOUND THAT OTHER VEHICLES WITH LARGE GLASS ROOF SYSTEMS EXPERIENCE RANDOM STONE/OBJECT IMPACTS AND BROKEN GLASS PANELS.THE INCIDENT RATE FOR THE SUBJECT VEHICLES DID NOT STAND OUT IN THIS ANALYSIS.THE SRX ULTRAVIEW POWER GLASS ROOF CONSISTS OF UP TO THREE TEMPERED GLASS PANELS SURROUNDED BY METAL TRIM AROUND THE PERIMETER OF THE ROOF STRUCTURE.THE MAIN FRONT PANEL IS A LARGE MOVABLE GLASS PANEL RESIDING OVER THE FIRST AND SECOND ROW OCCUPANTS.THE MIDDLE NON-MOVABLE PANEL IS NOT ACCESSIBLE FROM THE INSIDE.THE REAR NON-MOVABLE PANEL IS AN OPTIONAL PANEL (ULTRAVIEW PLUS OPTION) AND IS VIEWABLE FROM THE INSIDE.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.

SUN ROOF GLASS FAILURE

PE05052 · opened Sep 22, 2005 · closed Jan 20, 2006

Summary

OF THE 17 COMPLAINTS, THERE WERE 9 INJURY INCIDENTS RESULTING IN 19 INDIVIDUALS BEING INJURED.THE INJURIES CONSIST OF CUTS AND SCRAPES TO OCCUPANT'S FACE, ARM, HAND OR LEG.SOME INJURIES WERE THE DIRECT RESULT OF THE FALLING GLASS FRAGMENTS WHILE OTHER INJURIES OCCURRED WHEN OCCUPANTS WERE EXITING THE VEHICLE OR WHILE HANDLING THE GLASS FRAGMENTS.IN ADDITION, THERE WERE FIVE WARRANTY CLAIMS RELATED TO THE ISSUE FOR A TOTAL OF 22 REPORTS.GM HAS NOT IDENTIFIED ANY MANUFACTURING PROCESS OR QUALITY CONTROL ISSUE WITH THE MOVABLE SUN ROOF/MOON ROOF GLASS PANEL.THEY BELIEVE THE MOST LIKELY CAUSE OF THE BREAKAGE IS RANDOM STONE OR SHARP DEBRIS IMPACT TO THE GLASS ROOF STRUCTURE.ODI'S ANALYSIS INDICATES THAT THE NUMBER OF INCIDENTS WILL CONTINUE TO INCREASE AS MY 2006 VEHICLES ARE SOLD AND PUT INTO SERVICE.THE EVIDENCE INDICATES THAT THE BROKEN GLASS FRAGMENTS WILL FALL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEAT OCCUPANTS OF THESE VEHICLES.THESE OCCURRENCES MAY POSE A RISK OF DRIVER DISTRACTION AND/OR OCCUPANT INJURY.THIS INVESTIGATION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA06-001) TO FURTHER ASSESS THIS MATTER AND WILL INCLUDE MY 2006 SRX VEHICLES.

2004 vs. other Cadillac SRX years

Owner complaints by model year; the darker bar is the 2004. Click a bar to switch year.

Questions

Does the 2004 Cadillac SRX have recalls?

Yes — NHTSA lists 7 recall campaigns covering the 2004 Cadillac SRX, the latest from Jul 2, 2014 (electrical system). A recall applies to specific vehicles: enter your VIN at nhtsa.gov/recalls to see whether yours is affected and still open.

What are the most common problems with the 2004 Cadillac SRX?

Owner complaints filed with NHTSA most often mention electronic stability control (43), electrical system (36), engine (35). Complaints are consumer reports and are not verified by NHTSA.